IDEXX SmartService^™

Let us give you an extra set of hands

Overview FAQ Videos

GET CONNECTED—IT'S EASY

For further information please contact your IDEXX Distributor to get IDEXX SmartService solutions in your practice today.

 

YOUR WAY TO SMARTSERVICE

The IDEXX VetLab Station Laboratory Information Management System

• Get IDEXX SmartService solutions at no cost—for qualifying customers
• Run all your analysers from one screen
• See all your diagnostic tests on one report

Learn more >

 

VIDEO DEMO

Trained IDEXX technicians access your IDEXX VetLab® Station through the Internet to provide advanced, proactive service and support for many of your IDEXX analysers.

IDEXX technicians work remotely. All it takes is a phone call from your practice to initiate analyser service and a SmartService technician may begin to identify a solution immediately. And that lets you and your staff stay focused on your clients and patients.

IDEXX SmartService Solutions can improve your practice efficiency by:

• Helping to keep your IDEXX analysers running smoothly with minimal time or effort required from practice staff
• Minimising phone time with customer support and reducing interruptions in your technicians' workday
• Letting you and your staff focus on patients and clients

And you'll maximise your extended maintenance agreement benefits. 

All you need is:

• An IDEXX VetLab Station with access to a high-speed Internet connection
• An active IDEXX VetLab Station warranty or extended maintenance agreement

Future options: We'll be able to automatically upgrade your software and back up your data to help maximise your practice's productivity even more.